Welp, about 3 days into using Media Temple’s new (gs) system to host this blog, I’ve hit some fairly significant down-time. Wow, not a good showing at all. I mean, isn’t that the point of the entire grid-server concept? Aren’t we supposed to be highly redundant and not dependent on any single piece of hardware?
Looks like that’s not the case, according to the incident details. Apparently a single faulty storage system was able to bring my site down, along with who knows how many others…
I’ve heard so many great things about Media Temple, and I’m just going to assume that this is a settling-in issue with a brand new service. I only hope that they don’t prove me wrong…
The “Grid” is Falling….The “Grid” is Falling
I happened to find this Digg story in the upcoming entries. The “Grid” is Falling….The “Grid” is Falling is about the crappy level of service provided by the new Media Temple “Grid” service.
Since I’ve been thoroughly displeased with the service I’ve had at (mt) over the past several months, I encourage you all to digg that story… for me, please! Not only is their hosting service absolutely atrocious, but their customer service isn’t much better.
For example: Last night all my sites were down. Instant reject for all connections. I open a “Service down or not responding” ticket (which is buried under what’s effectively a “Miscellaneous” category in their web system). At 9:30 this morning they finally respond with a message to the effect of “Yeah, it was a planned downtime.” How exactly was it planned? You didn’t inform any of your customers. The only way I found out about it was by reading the “Internal Incident” report I was linked to by a support rep…
As I said, horrible service. Don’t even think about getting a “grid” server from (mt), you’ll regret it. Please digg the story above, and let me know about any hosting recommendations…