Incoherent Babble

Sorry for the downtime today… I made the mistake of attempting to migrate back to my Media Temple (gs) account.

What Happened
The migration went well, and I got everything up and running without any problems. Great, off to Starbucks! An hour later I return home, click refresh… And get a Wordpress error that it can’t select my database. Great, what now?

I log into my Media Temple account, and see that the database is still listed there. Flip to phpMyAdmin, and notta. Database isn’t listed.

The Problem
I submit a trouble ticket and wait about 15 minutes without a result. Fine, we’ll call their 800 number. I get in the queue and their automated system tells me I’m #6 and the estimated hold time is about 9 minutes. Ok, that’s not too bad, especially if they’re having a problem…

21 minutes later, I get a technician. Robbie was quite nice and knew right away what my problem was. Apparently there was a problem with the database permissions, and they were having to re-set permissions on a large number of newly-created databases (including one of mine that had been created at least 24 hours previously). An admin was working on it, and it should be about an hour…

My Verdict
It looked like (mt) had gotten the kinks worked out in their new (gs) system. The last downtime report claimed less than 15 minutes, and I hadn’t even noticed it (nor had my site monitoring service, Site 24×7). I finally decide to switch back, and promptly get kicked in the gut (or somewhat lower) for my trouble.

I don’t care if they haven’t charged me for this service since I started in October… It’s not worth it. Goodbye, Media Temple. I’ll have my bags packed by tomorrow.